AirGigs Terms Of Service

Overview

  • Services on AirGigs.com are offered for a fixed price established by the seller. Only registered users can buy and sell services on AirGigs.com. Registration is free.
     
  • Services on AirGigs.com are for any music or audio related service that can be delivered remotely i.e. online through the AirGigs.com system.
     
  • Buyers pay AirGigs.com in advance to facilitate an order. Services should be ordered using the 'Order' button on the service page.
     
  • Sellers are paid upon successful completion of an order. AirGigs.com charges the seller a 7% commission. Sellers may not offer to accept payments using any method other than the buyer placing an order through AirGigs.com.
     
  • Buyers cannot contest a seller's delivery based on a subjective taste call, when a service is not offered with a 100% guarantee. To be eligible for a refund for services without a 100% guarantee, a buyer must show that a seller was negligent, and did not deliver according to the terms set forth in the seller's service description.
     
  • Buyers are granted ALL rights for the delivered work. All services are "Work For Hire" unless otherwise specified by the seller in the service description.
     
  • Buyers or Sellers may use 3rd party file transfer applications to deliver files in excess of 25MB. However all communication and direction related to an order must be documented on the AirGigs order page. Communicating off-site can result in warnings, account suspensions and disqualification from AirGigs.com dispute resolution process.
     
  • AirGigs.com does not provide protection for users who interact outside of the AirGigs.com platform, or that are actively violating our terms of service.
     
  • Buyers and sellers on AirGigs are human beings. Rude, abusive, improper language or violent messages sent to other AirGigs users will not be tolerated, and may result in termination of your account.
     
  • Never use PayPal or your credit card company to reverse a charge, or request a refund of payment, from AirGigs.com. Doing so will get your AirGigs account suspended. Always contact our friendly support team at help@airgigs.com

General terms

  • Violation of AirGigs.com's Terms of Service may get your account permanently blocked.
     
  • Sellers will be able to withdraw their revenues from blocked accounts after a safety period of 45 to 90 days, depending on block reason, from day of last cleared payment received in their account and subject to AirGigs.com management approval.
     
  • Disputes between buyers and sellers should be handled using AirGigs.com's dispute resolution tools ('Order Issue?' tab on the order page) or by contacting AirGigs.com customer support team at help@airgigs.com, while the order is still in progress.
     
  • AirGigs.com reserves the right to curate marketplace content by pausing or deleting any service or account based on it's sole discretion. Users with accounts on hold will not be able to sell or buy on AirGigs.com.
     
  • AirGigs.com may make changes to its Terms of Service from time to time. When these changes are made, AirGigs.com will make a new copy of the Terms of Service available at http://www.airgigs.com/terms_of_service You understand and agree that if you use AirGigs.com after the date on which the Terms of Service have changed, AirGigs.com will treat your use as acceptance of the updated Terms of Service.
     

Disputes

  • We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact AirGigs.com's customer support team at help@airgigs.com to file a dispute.

  • Disputes must be filed before an order is marked completed.

  • Once a dispute is filed, buyer and seller cease all communication and AirGigs will attempt to mediate the dispute. AirGigs requires a period of 14 days to review all order communication and details before mediation begins.

  • Excepting cases where services are offered with a "100% Guarantee", buyers cannot contest a delivered work simply based on a subjective taste call. To be eligible for a refund, a buyer must show that a seller was negligent, and did not deliver according to the terms set forth in the seller's service description.

  • Funds from refunds and rejected or cancelled orders are returned to the buyer's balance on AirGigs.com and are available for future purchases on AirGigs.com.
     
  • Funds from refunds and rejected or cancelled orders are only available for withdrawal to your PayPal account upon email request sent to help@airgigs.com with the subject line Refund Request.
     
  • Never use PayPal or AlertPay to reverse or request a refund of the payment to AirGigs.com. Doing so will get your AirGigs account suspended. Always contact our friendly support team at help@airgigs.com

Sellers

Overview

  • Each service you sell and successfully deliver, accredits your AirGigs.com account with a net revenue of the established sale price minus the Airgigs.com 7% commission. Also note when withdrawing funds (see Withdrawing Revenues section below) from your AirGigs account to your Paypal account that these funds are subject to Paypal fees (2.9% transaction fee on the total sale amount plus a $0.30 fee per transaction). You can learn more about Paypal's fees here
     
  • Buyers pay AirGigs.com for orders in advance.
     
  • AirGigs.com accredits sellers once an order is complete. An order is complete once the buyer reviews the delivered work, or 3 days after the work is delivered (whichever comes first).
     
  • Sellers may withdraw their revenues to a PayPal account of their choice, according to the "Withdrawing Revenues" section below.
     
  • Sellers may not include outbound links (to websites, social media pages, etc) or url references within their service descriptions, images or videos.
     
  • If an order is cancelled, the seller's revenues are returned to the buyer.
     
  • Seller's rating is calculated based on feedback received from buyers, amount of orders cancelled and late deliveries.
     
  • AirGigs reserves the right to cancel orders for late delivery.
     
  • We recommend that Sellers invest in self promotion, be realistic about the turnaround time, deliver on time, and consistently provide great customer service in order to attract favorable reviews and make their listings stand out on AirGigs.com.
     
  • Sellers are responsible for reporting and paying all taxes on revenue received through AirGigs. Detailed revenue information can be found within the reports section of your PayPal account.
     

Top Rated Sellers

  • Top Rated Sellers are chosen automatically by AirGigs.com based on a list of criteria, including seniority, volume of sales, extremely high rating, exceptional customer care and community leadership. Top rated sellers must have a minimum of twenty five, 5 star reviews. 
     

Handling orders  

  • When a buyer orders a service, the seller will be notified within their AirGigs account and by Email.
     
  • Sellers are required to meet the delivery duration they specified when creating their services. Failing to do so will permit AirGigs to cancel the order and refund the buyer.
     
  • Both buyers and sellers have the option to cancel an order by mutual agreement. Mutual cancellations have no negative effect on rating. However, excessive cancellations, of any type, have a negative effect on "Top Rated Sellers" eligibility.
     
  • Unanswered mutual cancellation requests will be automatically accepted after 48 hours.
     
  • A Seller may force cancel an order at any given moment. However, force canceling an order has a negative effect on the seller's rating. 
     

Work delivery & communications

  • You are responsible to scan all transferred files for viruses and malware. AirGigs.com will not be responsible for any damages which might occur due to site usage, use of content or files transferred.
     
  • To complete an order, Sellers must deliver completed files and/or proof of work using the 'Deliver Completed Work' tab located on the Order Page.
     
  • Sellers may use 3rd party file transfer applications to deliver files in excess of 25MB. However all communication and direction related to an order must be documented on the AirGigs order page. Communicating off-site can result in warnings, account suspensions and disqualification from AirGigs.com dispute resolution process..
     
  • Once work is delivered, the buyer has 3 days to review or reject the delivered work. Leaving a review will complete order. A buyer can reject the delivered work by clicking on the "Order Issue?" link at the bottom of the order page. If the buyer takes no action, the order will be marked as complete 3 days after delivery.
     

Withdrawing revenues

  • Withdrawing revenues requires having a valid PayPal account. Please make sure that your PayPal account can receive incoming payments before withdrawing funds.
     
  • Your AirGigs.com profile can only be associated with one PayPal account. This association is permanent and can't be changed.
     
  • Revenues are only made available for withdrawal after a safety clearance period of 14 days.
     
  • Funds withdrawn from your AirGigs account to your Paypal account are subject to Paypal fees (2.9% of the total withdrawal sum, and .30 cent per transaction). You can learn more about Paypal's fees here. Withdrawing to Paypal in larger amounts will save you some money.
     
  • Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.
     
  • Withdrawal payments will be processed within 24-48 hours
     

Staying out of trouble

  • All communications and information should be performed exclusively using AirGigs.com's messaging system. This is a "paper trail" intended to protect both buyer and the seller in the event of a dispute. Communication outside of AirGigs.com may result in account suspension and disqualify users from AirGigs.com dispute resolution.
     
  • Posting or sending adult, illegal, rude, abusive, improper, copyright protected, promotional, spam, violent, nonsense or any uncool behavior is strictly prohibited. Doing so will get your account blocked permanently.


Buyers

Ordering services

  • Services can be purchased using PayPal. Once payment is confirmed, your order will be created.
     
  • As a buyer to protect your order, all communication and direction related to your order must be documented on your AirGigs order page. This is a "paper trail" to protect both buyer and the seller in the event of a dispute. Communication outside of AirGigs.com may disqualify users from AirGigs.com dispute resolution.
     
  • You may not offer or pay using any method of payment other than as provided by AirGigs.com. You may not pay other users directly using their PayPal account. In case you have been asked to use an alternative payment method, please report it immediately.
     
  • In case of a problem, always try and work things out with the seller. If you need further assistance, contact our customer support team at help@airgigs.com before the order is marked completed
     
  • Both buyers and sellers have the option to suggest a mutual cancellation.
     
  • Order cancellations (when eligible) can be done by customer support only up to a period of 5 days from order completion date. We will not be able to cancel orders after that time.
     
  • Never use PayPal or AlertPay to reverse or request a refund of the payment to AirGigs.com. Doing so will get your AirGigs account suspended. Always contact our friendly support team at help@airgigs.com

 

Copyright Ownership and Limitations:

Unless clearly stated otherwise in the service description text, when the work is delivered, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller and the seller waives any and all moral rights therein. For removal of doubt, in custom created work (such as arrangements, sound recordings, sound design work, mixes, remixes, mastering etc.), the delivered service shall be the exclusive property of buyer. The seller expressly agrees to assign to buyer the copyright in any delivered services that do not meet the requirements of a work-for-hire under the U.S. Copyright Act. Additionally, independent of the U.S. Copyright Act, the seller agrees that unless he indicated otherwise in the service description, once the order is completed the seller assigns along with it to the buyer, to the fullest extent possible under the law, all of its rights, title and interest, if any, in and to the delivered service and waives any and all moral rights in connection therewith. Sellers further assert that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Furthermore, users agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to AirGigs.com, including service text, images, videos, usernames, user photos, user videos and any other information may be used by AirGigs.com for no consideration for marketing and/or other purposes. We wish to remind that AirGigs.com's content is based on User Generated Content (UGC). AirGigs.com does not check user uploaded/created content for violations of copyrights, trademarks or other rights. We invite everyone to report suspected violations together with proof of ownership. Reported violating content will be removed. By offering a service, the seller asserts that it has sufficient permissions to provide, sell or resell the service that they offer on AirGigs.com.

 

Indemnification:

You agree to indemnify, defend and hold harmless AirGigs, it officers, managers, members, employees, agents, attorneys, affiliates, successors and assigns, from and against any liability, loss, claim, investigation, settlement, judgment, proceeding, cost and expense, including without limitation reasonable attorneys’ fees and disbursements, whether or not a lawsuit or other proceeding is filed, that in any way arises out of or relates to (a) your breach or violation of these Terms of Service or any applicable state or federal law; or (b) your infringement of any copyright or intellectual property rights of any person or entity; or (c) your use of the Website. This provision shall survive the termination of these Terms of Service for any reason.